Who We Are
Ingrave Pharmacy & Travel Clinic is an independent pharmacy registered with the General Pharmaceutical Council (GPhC).
- Registered address: 21 Eastham Crescent, Ingrave, Brentwood, Essex
- GPhC premises registration number: 1030957
- Company registration number: 04595596 (registered in England and Wales)
- Phone: +44 1277 229203
- Email: ingravepharmacy@gmail.com
In these terms, “we”, “us”, and “our” refer to Ingrave Pharmacy & Travel Clinic. “You” and “your” refer to the person using our website or services.
Use of Our Website
You may use our website for lawful purposes only. You agree not to:
- Use the site in any way that breaks any UK law or regulation.
- Attempt to gain unauthorised access to the site, its servers, or any connected systems.
- Introduce viruses or any other harmful material.
- Use the site to send unsolicited or unauthorised material.
We may suspend or restrict access to our website at any time if we need to.
Information on Our Website
The content on our website is provided for general information only. It is not intended as medical advice and should not be used to diagnose or treat any health condition.
While we take care to keep our information accurate and up to date, we do not guarantee that it is complete, current, or error-free. You should always seek advice from a qualified healthcare professional before making decisions about your health.
If you have a medical emergency, call 999 or go to your nearest accident and emergency department.
Our Services
We provide a range of NHS and private healthcare services. These include NHS dispensing, the NHS Pharmacy First service, travel health services, weight management, and other private treatments and vaccinations.
The following terms apply to our services.
Clinical Assessment
Our private services are prescriber-led. This means treatment is provided only after a clinical assessment. We may decline to provide a treatment or service where we judge it is not clinically appropriate or safe for you. Patient safety always comes first.
Eligibility
Some services have eligibility criteria, such as a minimum age or specific health conditions. We will assess your suitability before providing any treatment. We reserve the right to refuse a service where you do not meet the criteria.
Accuracy of Information
You are responsible for giving us accurate and complete information about your health, your medical history, and your medication. This is important for your safety. We cannot be held responsible for issues that arise from incorrect or incomplete information provided by you.
Prescriptions and Medicines
Medicines are supplied in line with UK law and our professional obligations. We will explain how to use any medicine we supply. Please follow the instructions given and read the patient information leaflet.
Bookings and Appointments
You can book appointments through our online booking system or by contacting us directly.
- Please arrive on time for your appointment.
- If you need to cancel or rearrange, please let us know as early as you can.
- We reserve the right to refuse or cancel an appointment where necessary, for example on clinical grounds.
Payments and Fees
Some of our services are private and carry a fee. Where a service is chargeable, we will make the price clear before you agree to it.
- Payment is due at the time of the service, unless we agree otherwise.
- Card payments are processed securely by our payment provider.
- Prices for private services may change from time to time.
Refunds and Cancellations
Refunds are considered on a case by case basis and in line with your legal rights.
Please note that once a medicine has been dispensed or supplied, it cannot be returned or refunded for safety and legal reasons. This does not affect your statutory rights.
If you have paid for a service that has not yet been provided, please contact us to discuss a cancellation or refund.
Intellectual Property
All content on our website, including text, images, logos, and design, is owned by or licensed to Ingrave Pharmacy & Travel Clinic. It is protected by copyright and other intellectual property laws.
You may view and print content for your own personal, non-commercial use. You may not copy, reproduce, or distribute any content without our written permission.
Third Party Links
Our website may contain links to other websites. These links are provided for your convenience only. We do not control these sites and are not responsible for their content or their privacy practices. Following any link is at your own risk.
Limitation of Liability
We take care to provide our services and website to a high standard. However, to the extent permitted by law, we are not liable for:
- Any loss or damage arising from your use of, or inability to use, our website.
- Any reliance placed on the general information provided on our website.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under UK law. Your statutory rights are not affected.
Privacy and Cookies
We take your privacy seriously. Details of how we handle your personal information are set out in our Privacy Policy and Cookie Policy.
Complaints
We aim to provide a high standard of care and service. If you are unhappy with any part of our service, please contact us so we can put things right.
- Phone: +44 1277 229203
- Email: ingravepharmacy@gmail.com
Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised date. Your continued use of our website and services means you accept the updated terms.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Phone: +44 1277 229203
- Email: ingravepharmacy@gmail.com
- Address: 21 Eastham Crescent, Ingrave, Brentwood, Essex